Privacy Policy

Effective Date: January 1, 2026

Thank you for visiting the official NORDVALT website (nordvalt.com). We deeply value your privacy and are committed to collecting, using, and protecting your personal information in a transparent and responsible manner. Please read this Privacy Policy carefully before using our website. By continuing to use our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you visit the NORDVALT website, create an account, or make a purchase, we may collect the following types of information:

A. Information You Provide Directly

  1. Full name and contact details (email address, phone number)
  2. Shipping address and billing address
  3. Account login credentials (username and password)
  4. Payment information (credit card details, PayPal account, etc., processed through encrypted channels — we do not directly store complete payment information)
  5. Information provided during communications with our customer service team

B. Information Collected Automatically

  1. IP address and geographic location
  2. Browser type and version
  3. Operating system and device information
  4. Pages visited, time spent on site, and click behavior
  5. Referring websites and search keywords
  6. Data collected through cookies and similar tracking technologies

2. How We Use Your Information

We collect your personal information solely for the following legitimate purposes:

  1. Order Processing: To confirm, process, and fulfill your purchases, and to send relevant shipping and delivery updates
  2. Account Management: To create and maintain your member account and provide a personalized shopping experience
  3. Customer Support: To respond to your inquiries, complaints, and after-sales requests in a timely and effective manner
  4. Marketing Communications: With your explicit consent, to send you new product launches, promotional offers, and brand updates (you may unsubscribe at any time)
  5. Website Optimization: To analyze user behavior data and improve website functionality, interface design, and overall user experience
  6. Security Protection: To detect and prevent fraudulent activity, unauthorized access, and other potential security threats
  7. Legal Compliance: To comply with applicable laws and regulations, including tax record-keeping and consumer protection requirements

3. Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

  1. Essential Cookies: Required for basic website functionality, such as maintaining your shopping cart and login session. These cannot be disabled
  2. Analytical Cookies: Used through tools such as Google Analytics to collect anonymous visitor data, helping us understand user behavior and optimize our website
  3. Marketing Cookies: Used to track your browsing preferences and display advertisements relevant to your interests
  4. Functional Cookies: Used to remember your personal settings such as language preference and regional options

You may manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the normal functionality of our website, such as the inability to save your shopping cart or maintain your login status.

4. Information Sharing And Disclosure

We take your privacy seriously and will never sell, rent, or share your personal information with third parties for commercial purposes. We only share necessary information with the following vetted partners:

  1. Logistics Providers: Such as DHL, UPS, and PostNL, for the purpose of fulfilling and delivering your orders
  2. Payment Processing Platforms: Such as Stripe, PayPal, and Mollie, for the secure processing of your payments
  3. Email Service Providers: Such as Klaviyo and Mailchimp, for sending order confirmations and marketing communications
  4. Website Analytics Tools: Such as Google Analytics, for analyzing website traffic (all data is anonymized)
  5. Legal Requirements: When required by law, regulation, or government authority, we may be legally obligated to disclose your information
  6. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets. We will notify you in advance should this occur

All third-party partners are required to comply with strict data protection agreements and are prohibited from using your information for any other purpose.

5. Data Security

We implement multiple technical and administrative measures to protect the security of your personal data:

  1. Full-site SSL/TLS encryption to ensure the security of all data transmissions
  2. Payment information is processed through PCI DSS-compliant payment platforms — we do not store complete credit card information
  3. Strict internal access controls, limiting data access to authorized personnel with a legitimate business need
  4. Regular security audits and vulnerability assessments
  5. In the event of a data breach, we will notify affected users and relevant regulatory authorities within the legally required timeframe

While we make every effort to protect your data, internet transmissions inherently carry certain risks and cannot be guaranteed to be completely secure. If you notice any suspicious activity related to your account, please contact us immediately.

6. Your Rights (For EU/EEA Users — GDPR)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

  1. Right Of Access: You have the right to request a copy of the personal data we hold about you
  2. Right To Rectification: You have the right to request the correction of inaccurate or incomplete personal data
  3. Right To Erasure (Right To Be Forgotten): Under certain circumstances, you have the right to request the deletion of your personal data
  4. Right To Restriction Of Processing: Under certain circumstances, you have the right to request that we suspend the processing of your data
  5. Right To Data Portability: You have the right to receive your personal data in a structured, machine-readable format
  6. Right To Object: You have the right to object to our processing of your data based on legitimate interests or for direct marketing purposes
  7. Right To Withdraw Consent: For data processing based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal
  8. Right To Lodge A Complaint: You have the right to file a complaint with the data protection supervisory authority in your member state

To exercise any of the above rights, please send an email to support@nordvalt.com. We will respond within 30 business days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  1. Order And Transaction Records: Retained for 7 years to comply with tax and financial regulations
  2. Account Information: Retained for the duration of your active account, and for 2 years following account closure
  3. Marketing Email Subscription Records: Sending will cease immediately upon unsubscription; records are retained for 3 years
  4. Customer Service Communications: Retained for 3 years for service quality tracking purposes
  5. Cookie Data: Retained for between 30 days and 2 years, depending on the type of cookie

Upon expiration of the retention period, your personal data will be securely destroyed or anonymized.

8. International Data Transfers

NORDVALT is headquartered in the Netherlands. Our servers and some of our partners may be located outside the European Union. When we transfer your personal data outside the EU, we ensure that appropriate safeguards are in place, such as the use of EU Standard Contractual Clauses (SCCs), to ensure that your data receives a level of protection equivalent to that within the EU.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner brand websites. Once you click on these links, you will leave the NORDVALT website. We are not responsible for the privacy practices or content of any third-party websites. We recommend that you carefully read the privacy policy of any third-party website before visiting.

10. Protection Of Minors

NORDVALT’s products and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately and we will promptly delete the relevant data.

11. Policy Updates

We may periodically revise this Privacy Policy in response to business developments, changes in laws and regulations, or technological updates. Significant changes will be communicated to you through the following methods: a prominent notice posted on our website homepage, or an email notification sent to registered users. The updated policy will be published on this page with the latest effective date indicated. We encourage you to review this page regularly to stay informed. Your continued use of our website following any updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, comments, or data rights requests regarding this Privacy Policy, please contact us through the following:

Response Time: We are committed to responding to all requests within 30 business days of receipt

Brand Name: NORDVALT

Website: Nordvalt.com

Email: support@nordvalt.com

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